Help & Support
Find quick answers to common questions about how the Nairobi Coffee Exchange works, who can participate, and where to find information and support.
The Nairobi Coffee Exchange is Kenya's central marketplace for auctioning coffee. It provides a transparent platform where licensed brokers sell coffee on behalf of farmers and cooperatives to local and international buyers.
Auctions are typically held weekly during the main and fly crop seasons. The current auction calendar and upcoming dates are published on the Auctions page of this website.
Only licensed market participants such as registered brokers, dealers, and export buyers can trade directly on the auction floor or through the electronic trading system. Farmers and cooperatives are represented by licensed brokers.
You can access weekly and historical market reports, including price trends and grade-level data, from the Market Reports section under Downloads.
Prospective stakeholders such as brokers, dealers, and marketing agents must meet regulatory requirements and apply through the relevant authorities. For guidance, please contact NCE through the Contact Us page.
You can contact the NCE team via the Contact Us page, or use the live chat widget on this website during business hours for quick support.
DSS is a banking facility by a commercial bank regulated by Central Bank of Kenya offering settlement service to a coffee Exchange for settlement of growers coffee sales proceeds next of their liabilities after sale at The Exchange. It is contracted by an exchange after approval by Capital Markets Authority. The current DSS provider is The Co-operative Bank of Kenya.Add answer
Capital Markets (Coffee Exchange) Regulation, 2020 FIFTH SCHEDULE (r. 41(2)) PART A —Provides for the CRITERIA FOR SELECTION OF DIRECT SETTLEMENT SYSTEM PROVIDER required that the commercial banks appointed to provide the Direct Settlement System Demonstrate the network to reach out to all coffee growing and other areas. Any grower can therefore visit The Nairobi Coffee Exchange office for any assistance on DSS or The branch of Co-operative Bank nearest to them.
NCE and DSS are oversighted by the Capital Markets Authority. DSS System provider is a commercial bank oversighted by Central Bank of Kenya. One may give their grievances to the Capital Markets Authority or the Central Bank of Kenya.